Privacy Policy
At Ultra Fix (https://ultrafixeg.com), we take your privacy and the security of your personal information seriously. This Privacy Policy explains how we collect, use, and protect information when you visit our website or request our home appliance maintenance services. By using our website, you agree to the practices described in this policy.
Information We Collect
We may collect the following types of information when you interact with our website:
Personal Information: Name, phone number, email address, location details, and any information you provide when booking a maintenance service or contacting us.
Service Information: Details related to your appliance, such as device type (washing machine, refrigerator, air conditioner, etc.), reported issue, and service requests.
Technical Information: IP address, browser type, operating system, pages visited, and date and time of access.
Usage Data: Information about how you interact with our website and services.
Cookies and Tracking Technologies: We use cookies to improve user experience, analyze traffic, and optimize our marketing campaigns.
How We Use Your Information
We use the collected information for the following purposes:
- To schedule and deliver maintenance services at your location
- To respond to inquiries and provide customer support
- To diagnose reported appliance issues more efficiently
- To improve website performance and user experience
- To run advertising campaigns in compliance with Google Ads policies
- To send service updates, offers, or important notifications (you may opt out anytime)
Sharing of Information
We do not sell or rent your personal data. We may share information only in the following cases:
- With trusted service providers or technicians to deliver the requested service
- With third-party tools that help us operate our website (e.g., hosting, analytics), under strict confidentiality
- When required by Egyptian law or legal authorities
- In case of business transfer (merger or acquisition), while maintaining data protection standards
Data Security
We implement appropriate security measures to protect your data, including:
- Secure data transmission using SSL encryption
- Protected servers and restricted access to authorized personnel only
- Internal procedures to prevent unauthorized access or misuse
Despite our efforts, no system is completely secure, but we continuously work to improve our protection standards.
Your Rights
Under applicable laws, you have the following rights:
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Access Your Data: Request a copy of your personal data collected by us.
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Correct Your Data: Update or correct any inaccurate information.
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Request Deletion: Ask for your personal data to be deleted when no longer needed.
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Opt-Out of Marketing: Request to stop the use of your information for marketing purposes.
To exercise any of these rights, please contact us at info@ultrafixegy.com.
Cookies and Tracking
We use cookies to:
- Enhance website functionality
- Analyze visitor behavior
- Improve service performance and advertising effectiveness
You can disable cookies through your browser settings, but some features may not function properly.
Updates to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services or legal requirements. Updates will be published on this page with the revised date.
Last Updated: March 14, 2026
Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us:
Email: info@ultrafixegy.com
Website: https://ultrafixeg.com
