Terms of Service / Service Policy
At Ultra Fix (https://ultrafixeg.com), we provide a structured home appliance maintenance service that connects customers with qualified technicians for diagnosis and repair. This Service Policy explains how requests are handled, how services are delivered, and the responsibilities of both the customer and our service team.
#1
Service Operation
Our service operates through a customer support and coordination system.
- Service requests are received through our support channels during official working hours
- Customer information and appliance details are recorded for service processing
- Each request is assigned a unique service code for tracking and follow-up
- Appointments are scheduled based on customer availability and service area
#2
Service Assignment
After confirmation, requests are forwarded to technical supervisors who:
- Assign qualified technicians based on expertise and location
- Organize service routes according to scheduled appointments
- Ensure technicians are equipped with required tools and spare parts
#3
On-Site Service Process
During the home visit:
- The technician performs an initial inspection and diagnosis
- The customer is informed of the issue and estimated repair cost
- Repair work is carried out only after customer approval
- If the customer chooses not to proceed, a diagnostic visit fee applies
#4
Service Visit Fee
- A fixed diagnostic and visit fee may apply in case of non-approval of repair
- This fee covers inspection, diagnosis, and technician visit
- The fee is non-refundable and does not include repair costs
#5
Completion of Service
After completing the repair:
- The appliance is tested to ensure proper operation
- The customer receives a service report including details of work performed
- Warranty details for replaced parts are provided on the invoice
- Payment and service confirmation are completed at the time of service
#6
Warranty Support
If an issue occurs during the warranty period:
- The customer can contact support for re-inspection
- A technician may be dispatched within a reasonable response time
- If the issue is related to the original repair, service will be provided at no additional charge
#7
Service Limitations
Our service does not cover:
- Issues unrelated to the original reported fault
- Damage caused by misuse or external factors
- Electrical or environmental instability
- Previous unauthorized repairs
#8
